18+: Content intended exclusively for adults. Play consciously and responsibly.

Privacy Information Statement

We extend a warm welcome to the privacy policy of Jugarnivel. This crucial document details our methodology for gathering, utilizing, storing, safeguarding, and disseminating your personal information as you engage with our social casino, which operates exclusively with virtual credits. Our platform is conceived purely for recreational enjoyment. It is vital to note that our virtual currency possesses no intrinsic monetary value, and absolutely no real money transactions or deposits will ever be processed on this service. By interacting with our platform, you confirm that you have thoroughly reviewed and comprehended this Privacy Policy, thereby consenting to the practices delineated herein.

This Privacy Policy has been meticulously crafted to align with pertinent European data protection statutes, notably including the General Data Protection Regulation (GDPR). Any other relevant data protection legislation, such as CCPA, LGPD, PDPA, or PIPL, as referenced in our supplementary materials, is considered integrated where applicable. Our fundamental objective is to ensure utmost transparency and clarity regarding our operational procedures, and we strongly advise you to examine the subsequent sections that elaborate on all facets of our data processing activities.

Collection and Application of Data

At Jugarnivel, the protection of your privacy and the security of your personal data are paramount. We restrict our data collection to the minimal extent necessary to deliver an exemplary gaming experience. The categories of information we gather encompass, but are not confined to, the following:

  • Identification details like a valid email address or user ID provided during account registration.
  • General demographic data to customize and enrich your gameplay.
  • Engagement metrics such as game performance, preferred settings, and virtual currency exchanges.
  • Technical specifications from your device, including IP address, browser type, operating system, and unique device identifiers, facilitated by cookies and similar tracking mechanisms.

The data we accumulate serves several key purposes:

  • To optimize and tailor your individual gaming journey.
  • To offer comprehensive customer assistance and address your queries.
  • To uphold the security and integrity of our service and guard against illicit practices.
  • To analyze system functionality and enhance our offerings through aggregated statistical analysis.

We wish to reiterate that the currency employed within our social casino is purely virtual and possesses no convertibility to actual money. There are no provisions or mechanisms for users to deposit or recharge their accounts with real monetary funds. This strict adherence ensures that all interactions on our platform remain within a purely virtual, entertainment-focused ecosystem.

Your Entitlements and Management of Personal Information

In compliance with European legal frameworks and other relevant regulatory provisions, you are afforded the subsequent rights concerning your personal data:

  • Right of Access: You may request access to the personal data we maintain about you.
  • Right to Rectification: Should you identify any inaccuracies or incompleteness in the information we hold, you are entitled to request its correction or supplementation.
  • Right to Erasure:Under specific conditions and where applicable, you possess the right to request the removal of your personal data.
  • Right to Restriction of Processing: You may request a limitation on how your data is processed under certain circumstances.
  • Right to Data Portability: You are entitled to receive a copy of your data in a structured, commonly utilized, and machine-readable format.
  • Right to Object: You have the right to challenge the processing of your personal data.

To exercise any of these rights, please follow the instructions available via your account dashboard or contact our dedicated support team. We are committed to addressing your requests promptly and in full observance of all applicable data protection laws.

Furthermore, if you discover any discrepancies with your data or wish to further restrict its processing, you retain the right to file a complaint with the appropriate supervisory authority within your jurisdiction.

Data Retention Protocols

We retain your personal data only for the duration essential to fulfill the objectives specified in this Privacy Policy, satisfy our legal obligations, resolve potential disagreements, and enforce our contractual agreements. The precise retention period will fluctuate based on the nature of the data collected and the corresponding legal mandates.

Once your data is no longer necessary for its original collection purposes, or upon your explicit request, we will proceed to securely delete or anonymize your information, adhering to industry best practices and regulatory directives.

Information Security Measures

The safeguarding of your personal data is a paramount concern for Jugarnivel. We deploy advanced data security protocols engineered to thwart unauthorized access, inadvertent disclosure, alteration, or destruction of information. These safeguards include:

  • The strategic deployment of encryption technologies where suitable.
  • Continuous surveillance of our systems for vulnerabilities and unauthorized entry attempts.
  • The implementation of rigorous access control policies for all personnel and third-party contractors.
  • Regular security evaluations and audits in alignment with leading industry standards.

While we employ every reasonable precaution to protect your data, it is important to acknowledge that the absolute security of information transmitted via the internet cannot be unequivocally guaranteed. In the unfortunate event of a data breach, we commit to undertaking all necessary actions to mitigate any resulting harm and will inform you as mandated by applicable legal requirements.

Engaging with Third-Party Services and Data Sharing

We may share your data with reputable third-party service providers who execute various functions on our behalf, such as system maintenance, analytical support, and customer assistance. These external parties are legally bound by contract to process your data securely and strictly in accordance with our directives and prevailing data protection legislation.

We unequivocally affirm that we do not engage in the sale, trade, or any other form of transfer of your personal data to other entities for commercial gain. In situations where data sharing with governmental or law enforcement bodies becomes essential, we commit to doing so only under legally valid circumstances and with appropriate protective measures firmly in place.

Cookies and Web Tracking Technologies

Our digital platform utilizes cookies and comparable tracking technologies to elevate your overall browsing and interactive gaming experience. Cookies are instrumental in identifying your device, delivering customized services, and analyzing user engagement patterns on our site. All data collected through cookies is processed in strict observance of applicable privacy statutes.

You possess the ability to manage or deactivate cookies at any time by adjusting your web browser settings. However, please be advised that disabling cookies may impede certain functionalities of our service. For more comprehensive details on our cookie management practices, kindly refer to our dedicated cookie policy, accessible via the link provided in our settings (Cookie Policy).

Virtual Currency Framework and Service Stipulations

The interactive gaming environment offered by Jugarnivel operates with a distinct virtual currency, exclusively for leisure and entertainment purposes. It is critically important for all users to grasp the following principles:

  • The virtual currency holds no actual monetary value and cannot be converted into or exchanged for real-world funds.
  • Our platform explicitly prohibits any deposits, top-ups, or financial transactions involving real money.
  • All in-game exchanges and acquisitions are strictly conducted using virtual credits, which are earned through gameplay, participation, or provided as promotional incentives.
  • The utilization of virtual currency is governed by separate terms and conditions, which act as a supplement to both this Privacy Policy and our overarching User Agreement.

These stipulations are in place to ensure that our platform maintains its status as a secure, enjoyable, and non-financial environment, while simultaneously adhering to all pertinent legal and regulatory mandates.

Amendments and Updates to This Policy

We retain the exclusive right to revise or update this Privacy Policy at any juncture to reflect evolutions in our operational methods or to comply with new regulatory demands. All alterations will be published on our platform and will become effective immediately upon their date of publication. Users are strongly encouraged to periodically review this policy to remain informed about our ongoing efforts to protect your information.

In the event that any substantive changes are introduced regarding the processing of your personal data, we will furnish you with appropriate notification as required by law.

Managing Your Personal Information: Access, Modifications, and Deletion

Your privacy is paramount to us, and you maintain comprehensive authority over your personal information. You can gain access to, amend, correct, or request the removal of the personal data we hold about you either through your account settings or by contacting our support team via the designated channels within our service interface. We are dedicated to fulfilling your requests within a reasonable timeframe and in strict accordance with European data protection statutes.

Should you opt to modify or delete your data, please be aware that such actions may influence your gaming experience and could restrict your access to certain features that rely on the continuity of your profile information.

Concluding Statement

By engaging with Jugarnivel, you acknowledge having read, understood, and consented to this Privacy Policy as of 09-11-2025. Our overarching goal is to cultivate a secure and transparent environment where your privacy is honored and your data is managed with the highest degree of security. We encourage you to contact us with any inquiries or concerns you may have regarding your privacy or our data processing practices.

We appreciate your trust in Jugarnivel for your entertainment needs and data security. We are continuously dedicated to upholding these commitments and keeping you informed of any developments.

Play Responsibly

Playing should remain a safe and conscious form of entertainment. Only adults (18+) are permitted to participate in social games, and these should not be perceived as a method of income. Control your spending, monitor the time spent playing, set personal limits in advance, and refrain from playing if you are stressed or emotionally tense.

If you feel that playing is beginning to negatively affect your finances, mood, or relationships, it is important to seek support promptly.

Help is available by calling 0808 8020 133 or visiting BeGambleAware.org.